Data AnalysisConsumer FacingVerified
Reviewed and published by trentmaziarz, March 21, 2026. Discovered and drafted by our automated research pipeline.
Duolingo uses a machine learning model to decide, in real time, whether to show each individual user an advertisement, a subscription offer, or neither — predicting which choice is most likely to generate revenue from that specific person at that moment. The system was credited with generating tens of millions of dollars in additional annual revenue.
Details
Disclosed in a March 2025 blog post, the system was built on dbt and BigQuery ML infrastructure using an XGBoost model configured as a contextual bandit — an AI approach where the system learns over time which decisions generate the best outcomes. The key innovation was shifting from predicting baseline purchase probability to modeling causal uplift: estimating how showing a particular message actually changes a user's likelihood of subscribing, rather than simply identifying users who were likely to subscribe anyway. This distinction allowed Duolingo to target persuadable users rather than those who would have converted regardless. The system was cited as accounting for approximately 25% of year-over-year revenue growth.
Products affected
Duolingo
Sources & Evidence
Other practices by Duolingo
Customer SvcDuolingo uses an AI chatbot (powered by a company called Decagon) to handle the majority of customer support requests for the Duolingo English Test. The AI fully resolves about 80% of chat inquiries without any human involvement, answering questions about test registration, scores, and institutional acceptance.Data AnalysisDuolingo uses a machine learning algorithm to decide which push notification to send each user, at what time, and how often — optimizing for the messages most likely to get a lapsed learner back into the app. The system was published as research in 2020 and was shown to increase the number of daily active users by 0.5% and improve retention of new users by 2%.Data AnalysisWhen someone takes the Duolingo English Test at home, an AI system monitors the session by analyzing video, audio, typing patterns, and eye movements — looking for signs of rule violations across more than 75 different behavioral and environmental signals. AI flags potential issues, and then human proctors make the final call on whether to certify the test.
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