Webex: Cisco offers the Webex AI Agent, a generally available product that handles customer inquiries autonomously across voice and digital channels around the clock, without requiring a human contact center agent to be involved for routine issues. It became generally available for cloud customers on March 31, 2025. | AI Trace
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Cisco offers the Webex AI Agent, a generally available product that handles customer inquiries autonomously across voice and digital channels around the clock, without requiring a human contact center agent to be involved for routine issues. It became generally available for cloud customers on March 31, 2025.
Details
The Webex AI Agent receives customer voice or text input and produces natural-language responses that can also trigger actions in connected back-office systems to resolve issues end-to-end. Cisco's official newsroom describes it as a 24/7 self-service solution with 'natural, human-like interactions' that is distinct from older, scripted chatbots. An associated tool called AI Agent Studio allows contact center administrators to build and deploy custom AI agents in minutes. Cisco has reported that early adopters saw a 31% reduction in self-service operational costs, and one customer (CarShield) reported that 66% of calls were resolved without human intervention using the AI agent.
