World of Hyatt's Inclusive Collection integrated Quicktext's AI virtual assistant, called Velma, to handle real-time guest inquiries across web chat and messaging platforms, covering more than 200 topics in multiple languages around the clock. Complex requests are automatically escalated to a human agent.

Confirmed by Quicktext's official announcement, World of Hyatt's Inclusive Collection (a sub-brand encompassing all-inclusive resort properties) deployed Quicktext's Velma AI assistant to handle incoming guest inquiries via web chat, instant messaging, and social platforms. Velma is described as capable of addressing over 200 distinct guest topics in multiple languages 24 hours a day. Guest interactions are automated by Velma for routine inquiries; complex requests are routed to human reservation agents. The system is also integrated with the Inclusive Collection's booking engine, allowing Velma to surface personalized offers. Leads that do not convert receive follow-up from human staff.