Adobe Acrobat Sign includes a built-in AI chatbot that helps account administrators and signers with questions about how to use the e-signature platform — answering in plain language and linking to official help articles. Account administrators must enable it in Global Settings before it becomes available to users.

The Smart Assistant is trained exclusively on official Adobe content and does not use customer personally identifiable information for training. It understands natural language questions such as "How do I set up two-factor authentication?" and provides step-by-step guidance. Adobe's documentation describes it as a self-service tool designed to reduce support ticket volume. It is separate from Adobe's main customer support chatbot and specific to the Acrobat Sign product.