Anthropic offers Claude as a platform for building customer service AI assistants, which businesses integrate to handle support inquiries from customers. Lyft incorporated Claude via Amazon Bedrock into its customer care assistant in late 2024, reducing average resolution time by over 87% while routing complex cases to human agents.

Anthropic maintains a dedicated customer support solutions page and offers Claude to businesses via direct API, Amazon Bedrock, and partners such as Salesforce Agentforce. Claude takes incoming customer messages and account or trip context as input and produces natural-language responses, case resolutions, or escalation decisions as output. Lyft incorporated Claude via Amazon Bedrock in late 2024; its AI assistant handles routine support for 40 million-plus annual riders and over 1 million drivers, with complex cases routed to human agents. Lyft states resolution times dropped by over 87% and that savings were reinvested in upskilling human support staff.