Cisco offers the Cisco AI Assistant for Support, a self-service tool available to Cisco customers and partners that provides automated guidance on licensing, hardware, Webex, and bug-related support issues without requiring a human support agent.

The AI Assistant for Support is accessible via Cisco's Support Case Manager portal and at a dedicated URL (supportassistant.cisco.com). It receives support case context and user queries as input and produces guided, automated responses across several knowledge domains. According to Cisco's official support page, the interaction is 'automatically launched as guided experiences' when users open specific case types. The labor impact is unclear from available sources, as Cisco does not explicitly describe whether this replaces or supplements human Cisco support engineers handling the same queries.