The City of Boston offers city employees access to generative AI tools for work tasks — such as drafting documents, summarizing text, and data analysis — governed by a formal Gen AI Policy that requires employees to complete basic training before accessing city-provided AI tools. Boston was one of the first major U.S. cities to release generative AI guidelines, initially in May 2023.

The city's Gen AI Policy, published and updated on Boston.gov, defines acceptable and prohibited uses of generative AI for all city agencies and departments except Boston Public Schools. Prohibited uses include generating false or deceptive content, impersonating individuals without consent, and using external tools to summarize meetings without informed consent from all parties. A spring 2025 citywide survey found that about 6 in 10 respondents had tried generative AI, with 1 in 4 using it weekly at work. The policy requires employees to complete training before accessing city-provided AI tools and states that employees retain ultimate responsibility for their AI-assisted work product.