Eastern Bank: Eastern Bank operates Eastern Labs, an internal innovation unit that has tested and built data-driven technology products using the bank's customer data and digital assets. Eastern Labs developed the Express Business Loan platform and the voice biometrics project, and has explored AI, machine learning, and data science applications within the bank's operations. | AI Trace
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Eastern Bank operates Eastern Labs, an internal innovation unit that has tested and built data-driven technology products using the bank's customer data and digital assets. Eastern Labs developed the Express Business Loan platform and the voice biometrics project, and has explored AI, machine learning, and data science applications within the bank's operations.
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Eastern Labs was publicly described in company sources and third-party reporting as having a mandate to create new data-driven technologies and potentially spin successful ones out into standalone companies. The lab has access to Eastern Bank's full data and digital assets. Job postings as recently as 2025 confirm Eastern Bank is actively building an Enterprise Data Platform on Microsoft Azure and hiring engineers to explore AI, machine learning, and data science capabilities. The specific AI systems currently in production at the lab beyond the Express Business Loan and Voice ID are not confirmed in available public sources.
