Liberty Mutual uses AI to support underwriting decisions, including extracting data from unstructured submission documents and helping underwriters assess risk more quickly and accurately. The company's official AI notice confirms AI is used for underwriting and pricing.

Liberty Mutual partnered with Groundspeed Analytics to use AI to convert unstructured commercial insurance submission documents into structured, enriched data, cutting the time to extract submission data by 50%. The company also uses AI to convert unstructured company documents into standardized data for underwriters writing commercial insurance policies. Liberty Mutual's CIO has stated that AI-powered capabilities help underwriters make faster, more informed decisions, and that early AI efforts focused on underwriting completeness and claims forecasting. The official Liberty Mutual Notice of Use of Artificial Intelligence confirms AI is used to identify relevant characteristics that inform underwriting decisions and to set prices for insurance policies.