The MBTA integrated Spare's AI-driven platform into its paratransit service, The RIDE, to power real-time trip scheduling and dynamic routing for riders with disabilities across Greater Boston. The new system launched on August 30, 2025, replacing legacy scheduling software, and the MBTA confirmed it as its official transportation management system via a contract signed in December 2024.

Spare's platform receives inputs including vehicle location, vehicle requirements, customer wait times, and service performance metrics, and produces optimized real-time trip schedules that adapt to unexpected conditions such as traffic or customer emergencies. The AI also powers a consumer-facing mobile app and online booking portal for The RIDE, launched September 2025, giving riders real-time vehicle tracking and booking flexibility. Before this transition, The RIDE operated on legacy software that did not offer real-time optimization tools, and staff dealt with manual workflows. The MBTA officially confirmed the system change in a press release and reported that on-time performance rose from 88% to 99% after launch.