Customer Service
Reviewed and published by trentmaziarz, April 22, 2026. Discovered and drafted by our automated research pipeline.
Motorola offers a virtual support agent called Moli, accessible via moli.lenovo.com, that handles customer support inquiries for Motorola device owners around the clock. Users can interact with Moli via chat to get help with their devices before being escalated to a live agent.
Details
Moli is described on the Motorola Support Facebook page as a virtual assistant available 24/7, with live agent escalation available during business hours. The agent is hosted at moli.lenovo.com, reflecting its operation within the Lenovo/Motorola Mobility infrastructure. The specific AI technology powering Moli is not disclosed in available public sources. The extent to which Moli handles queries autonomously versus routing to humans is not detailed in available primary sources.
Products affected
Moli virtual support agent
Sources & Evidence
Cite this record
Trace Foundation. (2026). Motorola: Motorola offers a virtual support agent called Moli, accessible via moli.lenovo.com, that handles customer support inquiries for Motorola device owners around the clock. Users can interact with Moli via chat to get help with their devices before being escalated to a live agent (data as of 2026-04-22) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/582daf37-1d5c-4c51-9809-e61318e93a2f. Accessed September 6, 2026.
- Stable link
- https://www.aitrace.org/r/practice/582daf37-1d5c-4c51-9809-e61318e93a2f
- Data as of
- April 22, 2026
- Last verified
- April 22, 2026
Other practices by Motorola
OtherMotorola offers a feature called Look and Talk on select Razr Ultra smartphones that activates the moto ai assistant when the phone's camera detects the user looking at the screen, requiring no wake word or button press. The user then speaks their query aloud.Creative GenMotorola offers Playlist Studio, a moto ai feature that generates a themed music playlist on Amazon Music based on a text prompt or what is currently on the user's phone screen. Users type a mood or theme description, and the AI creates a matching playlist.ProductivityMotorola offers a suite of on-device AI productivity features — Catch Me Up, Pay Attention, and Remember This — on select Razr and Edge smartphones. These features summarize missed notifications, transcribe and summarize spoken conversations, and save on-screen information with AI-generated context for later recall.
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