Motorola offers a virtual support agent called Moli, accessible via moli.lenovo.com, that handles customer support inquiries for Motorola device owners around the clock. Users can interact with Moli via chat to get help with their devices before being escalated to a live agent.

Moli is described on the Motorola Support Facebook page as a virtual assistant available 24/7, with live agent escalation available during business hours. The agent is hosted at moli.lenovo.com, reflecting its operation within the Lenovo/Motorola Mobility infrastructure. The specific AI technology powering Moli is not disclosed in available public sources. The extent to which Moli handles queries autonomously versus routing to humans is not detailed in available primary sources.