Nike deployed two internal AI tools — AgentAutosys and Genius Results — to automate repetitive IT support tasks for its technology operations teams. These tools handle thousands of routine tasks, from detecting and resolving system failures to answering employee IT questions, without human intervention.

According to Nike's CTO Dr. Muge Erdirik Dogan, AgentAutosys 'automatically detects and resolves job failures in our core systems, quietly handling thousands of alerts and reducing operational noise.' Genius Results is a 'self-service assistant trained on over 1M past incidents and 6,000 help articles, empowering employees to fix issues instantly, in their own language, without filing a ticket.' Both tools were developed by Nike's TechOps and Data teams. The AI input for AgentAutosys is system job failure alerts; the output is automated detection and resolution. The AI input for Genius Results is employee IT questions in natural language; the output is self-service answers drawn from incident history.