Customer ServiceVerified

Reviewed and published by trentmaziarz, April 21, 2026. Discovered and drafted by our automated research pipeline.

NVIDIA offers AI Blueprints and ACE NIM microservices that enterprise developers can use to deploy interactive digital human avatars for customer service applications across retail, healthcare, travel, and other industries. Companies including ServiceNow and Dell Technologies have showcased or built digital assistant products using these tools, and SoftServe offers a Digital Concierge product built on ACE and NVIDIA AI Blueprints.

Details

NVIDIA's ACE NIM microservices and AI Blueprints provide ready-made workflows for building virtual customer service assistants that can understand spoken or typed questions, generate contextual responses using an LLM, and optionally animate a digital avatar face with synchronized speech. The 'James' digital human demo, accessible at ai.nvidia.com, is based on a customer-service workflow using NVIDIA ACE. ServiceNow demonstrated ACE NIM in a generative AI service agent demo for its Now Assist product. These solutions are marketed to developers and enterprises, who choose whether to deploy them for their own end users.

Products affected

NVIDIA ACENVIDIA NIMNVIDIA AI BlueprintsNVIDIA Riva

Sources & Evidence

News Article

https://nvidianews.nvidia.com/news/digital-humans-ace-generative-ai-microservices

News Article

https://docs.nvidia.com/ace/overview/2025.03.06/ace-release-notes.html

News Article

https://www.softserveinc.com/en-us/our-partners/nvidia/digital-concierge

Company Disclosure

Company DisclosureVerified

New NVIDIA Digital Human Technologies Enhance Customer Interactions Across Industries

NVIDIA Blog·Aug 2024

https://blogs.nvidia.com/blog/digital-humans-siggraph-2024/

Company DisclosureVerified

NVIDIA Releases Digital Human Microservices, Paving Way for Future of Generative AI Avatars

NVIDIA Investor Relations·Jun 2024

https://investor.nvidia.com/news/press-release-details/2024/NVIDIA-Releases-Digital-Human-Microservices-Paving-Way-for-Future-of-Generative-AI-Avatars/default.aspx

Cite this record

Trace Foundation. (2026). NVIDIA: NVIDIA offers AI Blueprints and ACE NIM microservices that enterprise developers can use to deploy interactive digital human avatars for customer service applications across retail, healthcare, travel, and other industries. Companies including ServiceNow and Dell Technologies have showcased or built digital assistant products using these tools, and SoftServe offers a Digital Concierge product built on ACE and NVIDIA AI Blueprints (data as of 2026-07-22) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/08c27c44-cfe8-4216-88de-f3fbcfe4d79e. Accessed September 6, 2026.

Stable link: https://www.aitrace.org/r/practice/08c27c44-cfe8-4216-88de-f3fbcfe4d79e
Data as of: July 22, 2026
Last verified: April 21, 2026

How to cite AI Trace

Other practices by NVIDIA

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