OpenAI uses an automated chatbot to handle initial customer support requests at its own help center (help.openai.com). The bot can resolve common account and billing issues automatically. For unresolved problems, users submit a support ticket by form. There is no human live chat or phone support available to most users.

OpenAI's help center features a built-in chat widget that begins as an automated bot capable of addressing frequently asked questions and common technical issues. For issues it cannot resolve, users are directed to a request submission form and receive an email response. ChatGPT Team, Business, Enterprise, and Edu plan administrators receive enhanced support with defined service-level agreements (SLAs) and access to dedicated support contacts. Consumer-tier users (Free and Plus) rely primarily on automated responses and community forums.