Customer ServiceVerified
Reviewed and published by trentmaziarz, May 11, 2026. Discovered and drafted by our automated research pipeline.
Schneider Electric deployed Jo Virtual Agent, an AI-powered chatbot available on its online platforms that helps customers find self-service support and routes them to live agents when needed. The chatbot is accessible to customers visiting Schneider Electric's websites globally.
Details
Jo Virtual Agent is designed to answer customer questions through self-service and, when necessary, connects users to live agents while passing along the chat history. Schneider Electric's customer care centers receive approximately 7.5 million support tickets per year; the company states that the initial step of analyzing and routing each ticket—previously done by a person—is now automatically handled by AI. The system is described as improving service quality, user experience, and cost efficiency, while freeing employees for higher-value tasks.
Products affected
Jo Virtual Agent
Sources & Evidence
Company Disclosure
Cite this record
Trace Foundation. (2026). Schneider Electric: Schneider Electric deployed Jo Virtual Agent, an AI-powered chatbot available on its online platforms that helps customers find self-service support and routes them to live agents when needed. The chatbot is accessible to customers visiting Schneider Electric's websites globally (data as of 2026-05-11) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/59e15a8f-a1cd-4cd5-afee-8895640cf3ca. Accessed October 4, 2026.
- Stable link
- https://www.aitrace.org/r/practice/59e15a8f-a1cd-4cd5-afee-8895640cf3ca
- Data as of
- May 11, 2026
- Last verified
- Not recorded
Other practices by Schneider Electric
OtherSchneider Electric offers AI-embedded building management solutions, including its SpaceLogic Room Controller, which use AI to autonomously optimize energy consumption in commercial buildings by managing HVAC, lighting, and electrical loads in real time. These products are available to commercial building owners and operators globally.Data AnalysisSchneider Electric offers AI-powered predictive maintenance services under its EcoCare brand and EcoStruxure platform, which monitor sensor data from industrial equipment and electrical assets to detect early signs of failure and recommend maintenance actions before breakdowns occur. These services are available to industrial and data center customers globally.ProductivitySchneider Electric introduced an industrial AI copilot, built with Microsoft Azure AI Foundry, that helps engineers write and validate programmable logic controller (PLC) code for industrial automation systems. The tool was introduced at the Automate 2025 trade show in May 2025 and is integrated into Schneider's EcoStruxure Automation Expert Platform.
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