Schneider Electric deployed Jo Virtual Agent, an AI-powered chatbot available on its online platforms that helps customers find self-service support and routes them to live agents when needed. The chatbot is accessible to customers visiting Schneider Electric's websites globally.

Jo Virtual Agent is designed to answer customer questions through self-service and, when necessary, connects users to live agents while passing along the chat history. Schneider Electric's customer care centers receive approximately 7.5 million support tickets per year; the company states that the initial step of analyzing and routing each ticket—previously done by a person—is now automatically handled by AI. The system is described as improving service quality, user experience, and cost efficiency, while freeing employees for higher-value tasks.