Schneider Electric deployed a generative AI tool within its Connected Services Hub that automatically drafts bespoke maintenance recommendations for inclusion in customer service reports, based on IoT sensor data and a Schneider Electric knowledge database. Human engineers review and approve all AI-generated content before it reaches customers.

The tool receives monitoring data from IoT-connected sensors on customer electrical assets and produces a draft of site-specific, step-by-step maintenance recommendations tailored to the specific equipment and conditions at each customer's location. These are grounded in a knowledge database built by Schneider Electric's own expert engineers. The blog post describing this tool, published in May 2024, notes that the tool went live in the Connected Services Hub 'earlier this year' (i.e., early 2024) and was being fine-tuned based on engineer feedback before broader rollout. All AI output is validated by a human engineer before being sent to customers.