BillingPlatform announced a prototype on its Marketplace that uses Amazon SageMaker machine learning technology to predict which customers are at risk of canceling their service, based on billing and payment data. The prototype status and current deployment state are unclear from available sources.

A BillingPlatform blog post describes a prototype using Amazon SageMaker AI/ML technology to develop and train a machine learning algorithm for customer churn prediction. The system is designed to analyze invoicing, payment, and usage data to identify early churn signals, then trigger automated customer communications or alerts to customer managers. This was described as a next prototype from the BillingPlatform Marketplace. Whether this prototype has been productized or integrated into the current RevenueIQ suite (which also includes churn forecasting) is not confirmed in available sources. The churn prediction capability appears to now be subsumed within RevenueIQ Predictive Insights, but this is not explicitly confirmed.