Liberty Mutual uses generative AI copilots to assist claims teams with tasks such as document summarization and workflow automation, according to the company's Global CIO. This is distinct from the predictive claims modeling system and specifically refers to generative AI applied to claims team workflows.

Liberty Mutual's Global CIO Monica Caldas confirmed in a January 2026 Forbes interview that generative AI copilots assist claims teams with document summarization and workflow automation. This is described as part of the broader embedding of AI into core processes including underwriting, claims, and customer service. The tool reduces friction in claims handling and frees claims professionals for higher-value work. The specific generative AI system powering these copilots — whether LibertyGPT or a separate deployment — was not named in available sources, but the CIO's statements indicate it is a distinct application layer on top of the underlying generative AI platform.