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Reviewed and published by trentmaziarz, July 7, 2026. Discovered and drafted by our automated research pipeline.

Mass General Brigham deployed an AI-powered app called Care Connect (later rebranded '24/7 Virtual Care') in September 2025, offering patients without a primary care doctor a 24/7 chatbot that interviews them, reviews their medical records, and produces a list of potential diagnoses before connecting them with a telehealth physician. By May 2026, patients had made over 14,000 virtual appointments through the platform.

Details

The platform, built in partnership with K Health (a New York AI firm), launched September 9, 2025, initially for the approximately 15,000 Mass General Brigham patients without a primary care provider. The AI chatbot interviews the patient about their symptoms, reviews their existing medical records, and sends a summary — including, in some cases, a suggested diagnosis and treatment plan — to one of 12 physicians who staff the service remotely. In February 2026, MGB expanded access to patients who have a primary care doctor but need urgent care outside office hours. The service was also rebranded to '24/7 Virtual Care.'

Products affected

Care Connect (rebranded: 24/7 Virtual Care)K Health AI platform

Sources & Evidence

News Article

An AI chatbot used by Mass General Brigham is getting thousands of appointments

The Boston Globe·May 2026

https://www.bostonglobe.com/2026/05/09/business/mass-general-brigham-primary/

News Article

Mass General Brigham to expand AI-powered primary care

Becker's Hospital Review·Jan 2026

https://www.beckershospitalreview.com/healthcare-information-technology/ai/mass-general-brigham-to-expand-ai-powered-primary-care/

News Article

Your next primary care doctor could be online only with an AI partner

WBUR·Dec 2025

https://www.wbur.org/news/2025/12/22/massachusetts-hospitals-pcp-shortage-artificial-intelligence-care-connect

News Article

Mass General Brigham turning to AI to ease primary care doctor shortage

STAT News·Oct 2025

https://www.statnews.com/2025/10/12/mass-general-brigham-ai-primary-care-doctors-shortage/

Cite this record

Trace Foundation. (2026). Mass General Brigham: Mass General Brigham deployed an AI-powered app called Care Connect (later rebranded '24/7 Virtual Care') in September 2025, offering patients without a primary care doctor a 24/7 chatbot that interviews them, reviews their medical records, and produces a list of potential diagnoses before connecting them with a telehealth physician. By May 2026, patients had made over 14,000 virtual appointments through the platform (data as of 2026-07-07) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/d3b4c0c1-51da-4a17-9e9b-27cbedecb798. Accessed October 4, 2026.

Stable link: https://www.aitrace.org/r/practice/d3b4c0c1-51da-4a17-9e9b-27cbedecb798
Data as of: July 7, 2026
Last verified: August 4, 2026

How to cite AI Trace

Other practices by Mass General Brigham

Data AnalysisMass General Brigham researchers developed and tested an AI tool called FaceAge, which analyzes a photograph of a person's face to estimate their biological age and predict survival outcomes for patients with cancer. As of 2025–2026, the tool remains in research and validation phases and has not been confirmed as deployed in routine clinical care.ProductivityMass General Brigham integrated a co-developed AI algorithm into its radiology scheduling operations, via the Radiology Operations Module (ROM) built with GE HealthCare, which predicts missed appointments and late arrivals to help optimize scheduling and reduce administrative burden.Data AnalysisMass General Brigham integrated AI tools into its radiology workflows through long-term collaborations with GE HealthCare (since 2017) and Microsoft/Nuance (since 2018), including the development and deployment of AI algorithms for CT and MRI image analysis, organ segmentation, and radiology report generation, deployed within clinical radiology reading rooms.

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