Productivity AutomationVerified
Reviewed and published by trentmaziarz, July 7, 2026. Discovered and drafted by our automated research pipeline.
Mass General Brigham integrated a co-developed AI algorithm into its radiology scheduling operations, via the Radiology Operations Module (ROM) built with GE HealthCare, which predicts missed appointments and late arrivals to help optimize scheduling and reduce administrative burden.
Details
ROM was the first product to emerge from a 10-year AI collaboration between GE HealthCare and Mass General Brigham announced in 2017. Announced in September 2023, it uses machine learning to predict 'missed care opportunities' — instances where a patient is late, misses an appointment, or fails to schedule a follow-up imaging exam — with up to 96% accuracy in preliminary tests. The tool is also commercially available to other healthcare institutions. ROM is part of GE HealthCare's digital imaging product suite and is integrated into radiology administrative workflows.
Products affected
Radiology Operations Module (ROM)GE HealthCare digital imaging platform
Sources & Evidence
Cite this record
Trace Foundation. (2026). Mass General Brigham: Mass General Brigham integrated a co-developed AI algorithm into its radiology scheduling operations, via the Radiology Operations Module (ROM) built with GE HealthCare, which predicts missed appointments and late arrivals to help optimize scheduling and reduce administrative burden (data as of 2026-07-07) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/edb9c93f-92ee-4539-8197-2c4d817cff9e. Accessed October 5, 2026.
- Stable link
- https://www.aitrace.org/r/practice/edb9c93f-92ee-4539-8197-2c4d817cff9e
- Data as of
- July 7, 2026
- Last verified
- August 4, 2026
Other practices by Mass General Brigham
Data AnalysisMass General Brigham researchers developed and tested an AI tool called FaceAge, which analyzes a photograph of a person's face to estimate their biological age and predict survival outcomes for patients with cancer. As of 2025–2026, the tool remains in research and validation phases and has not been confirmed as deployed in routine clinical care.Data AnalysisMass General Brigham integrated AI tools into its radiology workflows through long-term collaborations with GE HealthCare (since 2017) and Microsoft/Nuance (since 2018), including the development and deployment of AI algorithms for CT and MRI image analysis, organ segmentation, and radiology report generation, deployed within clinical radiology reading rooms.Customer SvcMass General Brigham deployed an AI-powered app called Care Connect (later rebranded '24/7 Virtual Care') in September 2025, offering patients without a primary care doctor a 24/7 chatbot that interviews them, reviews their medical records, and produces a list of potential diagnoses before connecting them with a telehealth physician. By May 2026, patients had made over 14,000 virtual appointments through the platform.
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