In February 2026, Massachusetts became the first state in the country to deploy ChatGPT across its entire executive branch, giving roughly 40,000 state employees — including those at DTA — access to an AI writing and research assistant for workplace tasks. The tool runs in a secure, closed environment and cannot be used to make decisions about benefits or eligibility.

Governor Healey announced the launch on February 13, 2026, and the rollout is proceeding in phases starting with EOTSS staff. DTA falls under the Executive Office of Health and Human Services (EOHHS) and is scheduled for onboarding in a later phase. The contract was awarded to Carahsoft Technology Corporation following a competitive procurement process; the tool operates in a walled-off environment where employee inputs are not used to train OpenAI's public models. The state's generative AI policy prohibits using the tool to make decisions about services, benefits, or eligibility, and employees are required to review and verify all outputs before using them in official work. NAGE, which represents about 15,000 state employees, said the administration was 'rushing' the introduction of AI and demanded to bargain over the rollout before it proceeded.