The Commonwealth of Massachusetts deployed a ChatGPT-powered Enterprise AI Assistant in February 2026 for use by executive branch state employees, including RMV staff, to help with tasks such as drafting documents, summarizing information, and conducting quick research. Use of the tool is optional and rolled out in phases, starting with the Executive Office of Technology Services and Security.

Following a competitive procurement process, Massachusetts contracted with OpenAI to provide ChatGPT Enterprise to up to approximately 40,000 executive branch employees—making it, at the time of announcement, the first state to deploy ChatGPT across an entire executive branch. The tool operates within a walled-off, secure environment so that employee inputs do not train OpenAI's public models. RMV clerks are among the state employees who could access the tool as the phased rollout expands to additional agencies. The state's official guidance specifies that employees can use the assistant for drafting, outlining, summarizing, and quick research; use is not mandatory.