Productivity AutomationVerified

Reviewed and published by trentmaziarz, July 7, 2026. Discovered and drafted by our automated research pipeline.

The Commonwealth of Massachusetts deployed a ChatGPT-powered Enterprise AI Assistant in February 2026 for use by executive branch state employees, including RMV staff, to help with tasks such as drafting documents, summarizing information, and conducting quick research. Use of the tool is optional and rolled out in phases, starting with the Executive Office of Technology Services and Security.

Details

Following a competitive procurement process, Massachusetts contracted with OpenAI to provide ChatGPT Enterprise to up to approximately 40,000 executive branch employees—making it, at the time of announcement, the first state to deploy ChatGPT across an entire executive branch. The tool operates within a walled-off, secure environment so that employee inputs do not train OpenAI's public models. RMV clerks are among the state employees who could access the tool as the phased rollout expands to additional agencies. The state's official guidance specifies that employees can use the assistant for drafting, outlining, summarizing, and quick research; use is not mandatory.

Products affected

Massachusetts Enterprise AI Assistant (ChatGPT Enterprise)

Sources & Evidence

News Article

What it means that a state 'AI assistant' will handle your data

Commonwealth Beacon·Apr 2026

https://commonwealthbeacon.org/the-codcast/what-it-means-that-a-state-ai-assistant-will-handle-your-data/

News Article

Massachusetts debuts ChatGPT-powered AI assistant for all executive-branch employees

StateScoop·Feb 2026

https://statescoop.com/massachusetts-chatgpt-ai-executive-branch/

Company Disclosure

Governor Healey Announces Massachusetts to Become First State to Deploy ChatGPT Across Executive Branch

Mass.gov (Commonwealth of Massachusetts)·Feb 2026

https://www.mass.gov/news/governor-healey-announces-massachusetts-to-become-first-state-to-deploy-chatgpt-across-executive-branch

Company Disclosure

Enterprise Artificial Intelligence (AI) Assistant

Mass.gov (Commonwealth of Massachusetts)·Feb 2026

https://www.mass.gov/enterprise-artificial-intelligence-ai-assistant

Cite this record

Trace Foundation. (2026). Massachusetts Registry of Motor Vehicles (RMV): The Commonwealth of Massachusetts deployed a ChatGPT-powered Enterprise AI Assistant in February 2026 for use by executive branch state employees, including RMV staff, to help with tasks such as drafting documents, summarizing information, and conducting quick research. Use of the tool is optional and rolled out in phases, starting with the Executive Office of Technology Services and Security (data as of 2026-07-07) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/d8b247f3-9027-494d-8610-f22c9389663d. Accessed October 5, 2026.

Stable link: https://www.aitrace.org/r/practice/d8b247f3-9027-494d-8610-f22c9389663d
Data as of: July 7, 2026
Last verified: Not recorded

How to cite AI Trace

Other practices by Massachusetts Registry of Motor Vehicles (RMV)

Customer SvcThe Massachusetts RMV deployed a generative AI-powered Virtual Assistant in April 2025 that answers questions from Massachusetts residents about driver's licenses, vehicle registrations, and REAL ID requirements, available 24 hours a day in multiple languages. The tool handles more than 1,500 conversations per day and has assisted more than 200,000 people since its launch.

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