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Reviewed and published by trentmaziarz, March 20, 2026. Discovered and drafted by our automated research pipeline.
Alexa+, Amazon's redesigned AI assistant built on large language models, can understand conversational requests to find content on Prime Video — such as "show me movies about dogs and their owners" — and control playback with voice commands. It became free for Prime subscribers after exiting early access.
Details
Alexa+ was rebuilt from the ground up using Amazon's Nova AI models and Anthropic's Claude, replacing the earlier rule-based Alexa architecture. For Prime Video, it enables multi-turn conversational content discovery, standard voice playback controls, and a "jump-to-scene" feature announced in December 2025 that lets viewers describe a scene in their own words to jump directly to that point in a film or show. A February 2026 Fire TV interface redesign deepened Alexa+ integration with conversational search across all subscribed streaming services. Non-Prime users can access Alexa+ for $20 per month.
Products affected
Prime Video (via Fire TVEcho ShowEcho devices)
Sources & Evidence
News Article
Other practices by Prime Video
OtherWhen viewers pause or tap the screen while watching on Prime Video, a feature called X-Ray displays information about the actors currently on screen, the music playing, and behind-the-scenes trivia — using a combination of AI and human curation backed by IMDb data.OtherDialogue Boost is a Prime Video feature that uses AI to identify specific moments in a film or show where dialogue is difficult to hear over background sound — and then selectively increases the clarity of speech at those moments only. It launched in April 2023 and is now available in seven languages.Customer SvcWhen viewers contact Amazon with Prime Video issues — such as playback problems, subscription questions, or billing disputes — an AI chatbot handles the initial interaction, attempting to resolve the issue automatically before connecting the viewer to a human agent.
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