Toast deployed an AI-powered support tool inside the Toast Now mobile app that lets restaurant operators ask support questions by text and receive fast, accurate answers without calling or waiting for a human agent.

Available in the Toast Now mobile app, the in-app chat support feature allows operators to type support questions about Toast products and receive immediate responses. A customer testimonial on Toast's official Innovation Hub page describes the experience as: 'you click the support button in the app, you text a question, you get your answer—it's fast, it's accurate.' The feature is positioned as an alternative to traditional phone or ticket-based support. The technical nature of the underlying AI system (e.g., large language model vs. rule-based) is not disclosed in available sources.