Data AnalysisVerified

Toast offers AI-powered Guest Feedback tools inside its platform that automatically organize, prioritize, and analyze written guest feedback, delivering a concise actionable summary to restaurant operators. This feature is available at no extra cost to Toast customers.

Details

Announced as part of the Spring 2025 release, the AI Guest Feedback tools receive written feedback submitted by diners through the Toast platform and produce an organized summary highlighting themes, priorities, and actionable insights. The feature is designed to reduce the manual work of reading through individual reviews. Toast's own product page confirms it is available to customers at no additional charge. The Toast IQ assistant also allows operators to access guest feedback and send replies directly from the chat interface.

Products affected

Toast Guest FeedbackToast IQ

Sources & Evidence

Company Disclosure

Meet ToastIQ - Toast AI

Toast (pos.toasttab.com)·Jan 2026

https://pos.toasttab.com/products/toast-iq

Company Disclosure

Spring 2025 Innovation at Toast

Toast (pos.toasttab.com)·Jan 2025

https://pos.toasttab.com/innovation-hub/spring-2025

Other practices by Toast

Data AnalysisToast offers a Benchmarking tool that uses aggregated, anonymized data from across its restaurant network to let individual operators compare their own sales, labor costs, menu performance, and table metrics against peer restaurants in their local area. An AI-based classification system categorizes menu items to make these comparisons possible.ProductivityToast deployed Toast IQ, a conversational AI assistant built into its platform that lets restaurant operators ask questions in plain language and take direct actions—like updating menus, editing staff shifts, and adjusting inventory—without switching between tools. The system draws on real-time and historical transaction data from across Toast's restaurant network to surface proactive recommendations and execute tasks on command.Customer SvcToast deployed an AI-powered support tool inside the Toast Now mobile app that lets restaurant operators ask support questions by text and receive fast, accurate answers without calling or waiting for a human agent.

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