Audible customers in the U.S. can say "Alexa, call Audible" on any Alexa-enabled device to reach a live human customer service agent. Alexa provides the agent with the customer's purchase history, account profile, and recent activity before the call begins, so the agent can resolve issues faster without the customer repeating background information. The feature launched in 2019.

Unlike a traditional phone call, this service uses Alexa's voice recognition and account-linking capabilities to automatically supply context to the human agent — functioning as an AI-assisted handoff rather than an AI chatbot. The human agents are available 24 hours a day, 7 days a week, and can handle book recommendations, technical troubleshooting, and account or billing issues. The AI layer is in the preparation of the interaction, not the interaction itself. No evidence was found during research that Audible operates an AI chatbot on its web-based help pages; live chat on the website also uses human agents.