AI Usage at a Glance
Apr 24, 2019
Customer SvcPractice documented: Audible customers in the U.S. can say "Alexa, call Audible" on any Alexa-enabled device to reach a live human customer service agent. Alexa provides the agent with the customer's purchase history, account profile, and recent activity before the call begins, so the agent can resolve issues faster without the customer repeating background information. The feature launched in 2019.
Practice DocumentedView practice →Aug 23, 2019
OtherPractice documented: Audible Captions was a feature announced in July 2019 that would display real-time text captions of audiobooks on screen using AI speech-to-text technology — similar to subtitles for audio. It was blocked by a copyright lawsuit filed by seven major book publishers before it could fully launch, and was discontinued following a settlement in January 2020.
Practice DocumentedView practice →Aug 27, 2019
OtherNew evidence: Audible hasn't even launched its AI-powered book subtitles and publishers have already fired off a sueball
Evidence AddedView practice →Oct 15, 2019
OtherNew evidence: Audible Captions: The Case For and Against Fair Use
Evidence AddedView practice →Nov 22, 2022
OtherPractice documented: Audible is deeply integrated with Amazon's Alexa voice assistant, allowing listeners to control playback, browse titles, and navigate their library entirely by voice — without touching a screen. This works on Echo smart speakers, within the Audible app itself (via a built-in Alexa button), and on Ray-Ban Meta smart glasses.
Practice DocumentedView practice →Nov 1, 2023
Creative GenPractice documented: Amazon's self-publishing platform (KDP) lets authors convert their ebooks into audiobooks using AI-generated synthetic voices, which are then sold on Audible — at no production cost to the author. The program launched in beta in November 2023 and had produced more than 60,000 titles by late 2025. All titles are labeled "Narrated by: Virtual Voice."
Practice DocumentedView practice →Nov 6, 2023
Creative GenNew evidence: Learn more about audiobooks with virtual voice
Evidence AddedView practice →Dec 12, 2023
Creative GenNew evidence: Audible’s Virtual Voice is Flooding the Market
Evidence AddedView practice →Apr 26, 2024
ModerationPractice documented: Audible shares Amazon's review platform and benefits from Amazon's AI systems that automatically detect and block fake or manipulated customer reviews before they appear. Amazon reported blocking more than 200 million suspected fake reviews globally in 2022 using this system.
Practice DocumentedView practice →Aug 7, 2024
RecommendationPractice documented: Audible uses AI to create collections of audiobooks grouped around very specific niche topics and microgenres — going beyond broad categories like "mystery" to offer groupings like "cozy mysteries in beautiful settings." These AI-curated collections launched in testing alongside the Maven search feature in mid-2024.
Practice DocumentedView practice →Aug 7, 2024
RecommendationPractice documented: Maven is Audible's AI-powered search tool that understands everyday conversational questions and uses them to find relevant audiobooks from a catalog of roughly one million titles. Instead of typing keywords, listeners can describe what they're in the mood for — like "an uplifting story for a long road trip" — and Maven surfaces personalized suggestions. It launched in beta in August 2024.
Practice DocumentedView practice →Sep 9, 2024
Creative GenPractice documented: Audible's creator platform (ACX) runs a beta program that lets professional audiobook narrators create AI-generated replicas of their own voices. Narrators must consent to each individual project and keep editorial control — meaning they can review, edit, and approve the AI-generated narration before it reaches listeners. The program launched in September 2024.
Practice DocumentedView practice →Sep 25, 2024
ProductivityPractice documented: Audible uses generative AI to read through customer reviews and automatically produce short descriptive tags (like "heartwarming romance" or "strong female characters") that appear at the top of audiobook pages. Listeners can select multiple tags to narrow their search into very specific interests. Testing began in September 2024.
Practice DocumentedView practice →Oct 3, 2024
ProductivityNew evidence: Audible Experiments with AI Recommendations, RevenueCat Acquires Dipsea: Self-Publishing News with Dan Holloway
Evidence AddedView practice →Apr 9, 2025
RecommendationPractice documented: Audible uses listening and viewing activity from other Amazon services — including Amazon Music and Prime Video — to generate audiobook recommendations. If a listener regularly streams a particular artist on Amazon Music or watches a certain type of show on Prime Video, Audible's recommendation system uses that information to suggest relevant audiobooks.
Practice DocumentedView practice →Apr 9, 2025
OtherNew evidence: Press Play on These New Features for Customers and Creators
Evidence AddedView practice →May 13, 2025
Creative GenPractice documented: Audible is developing an AI translation service for publishers that can either translate a manuscript's text into another language or translate the finished audio while preserving the original narrator's voice. The service was announced in May 2025, with a beta expected later that year.
Practice DocumentedView practice →May 13, 2025
Creative GenPractice documented: Starting in May 2025, Audible began offering traditional book publishers a fully managed service to turn manuscripts into AI-narrated audiobooks, using more than 100 synthetic voices across English, Spanish, French, and Italian. Publishers can either hand the entire process to Audible or use the same tools to manage production themselves.
Practice DocumentedView practice →Jul 9, 2025
Creative GenNew evidence: Now in Beta: Narrator Voice Replicas on ACX
Evidence AddedView practice →Sep 19, 2025
OtherPractice documented: Audible launched a feature in mid-2025 (U.S. beta) that lets listeners ask questions about the audiobook they are currently listening to — without pausing playback. Listeners tap the app and type a question; an AI-generated answer appears on screen within about one second. Initially available for classic and public domain titles.
Practice DocumentedView practice →Oct 27, 2025
OtherNew evidence: These Features Transform How Customers Discover and Engage with New Listens
Evidence AddedView practice →Oct 27, 2025
ProductivityNew evidence: These Features Transform How Customers Discover and Engage with New Listens
Evidence AddedView practice →Dec 1, 2025
RecommendationNew evidence: These New Audible Enhancements Mean Less Searching and More Listening
Evidence AddedView practice →Jan 26, 2026
RecommendationNew evidence: Inspiring Listeners with Recommendations to Match Their Interests
Evidence AddedView practice →Audible is developing an AI translation service for publishers that can either translate a manuscript's text into another language or translate the finished audio while preserving the original narrator's voice. The service was announced in May 2025, with a beta expected later that year.
Two translation pathways are offered. The first converts manuscript text from English into Spanish, French, Italian, or German, which publishers can then pair with human or AI narration. The second is a speech-to-speech translation that carries across the original narrator's voice, delivery, and style into a new language — a process that previously required hiring separate narrators for each language. Publishers may also request a human review from professional linguists for accuracy and cultural nuance. The service automates what has historically been a costly manual localization process that put most non-English audiobook translation out of reach for all but the largest publishers.
Audible is developing an AI translation service for publishers that can either translate a manuscript's text into another language or translate the finished audio while preserving the original narrator's voice. The service was announced in May 2025, with a beta expected later that year.
Starting in May 2025, Audible began offering traditional book publishers a fully managed service to turn manuscripts into AI-narrated audiobooks, using more than 100 synthetic voices across English, Spanish, French, and Italian. Publishers can either hand the entire process to Audible or use the same tools to manage production themselves.
Audible's creator platform (ACX) runs a beta program that lets professional audiobook narrators create AI-generated replicas of their own voices. Narrators must consent to each individual project and keep editorial control — meaning they can review, edit, and approve the AI-generated narration before it reaches listeners. The program launched in September 2024.
Amazon's self-publishing platform (KDP) lets authors convert their ebooks into audiobooks using AI-generated synthetic voices, which are then sold on Audible — at no production cost to the author. The program launched in beta in November 2023 and had produced more than 60,000 titles by late 2025. All titles are labeled "Narrated by: Virtual Voice."
Audible is deeply integrated with Amazon's Alexa voice assistant, allowing listeners to control playback, browse titles, and navigate their library entirely by voice — without touching a screen. This works on Echo smart speakers, within the Audible app itself (via a built-in Alexa button), and on Ray-Ban Meta smart glasses.
Audible Captions was a feature announced in July 2019 that would display real-time text captions of audiobooks on screen using AI speech-to-text technology — similar to subtitles for audio. It was blocked by a copyright lawsuit filed by seven major book publishers before it could fully launch, and was discontinued following a settlement in January 2020.
Audible launched a feature in mid-2025 (U.S. beta) that lets listeners ask questions about the audiobook they are currently listening to — without pausing playback. Listeners tap the app and type a question; an AI-generated answer appears on screen within about one second. Initially available for classic and public domain titles.
Audible uses AI to create collections of audiobooks grouped around very specific niche topics and microgenres — going beyond broad categories like "mystery" to offer groupings like "cozy mysteries in beautiful settings." These AI-curated collections launched in testing alongside the Maven search feature in mid-2024.
Audible uses listening and viewing activity from other Amazon services — including Amazon Music and Prime Video — to generate audiobook recommendations. If a listener regularly streams a particular artist on Amazon Music or watches a certain type of show on Prime Video, Audible's recommendation system uses that information to suggest relevant audiobooks.
Maven is Audible's AI-powered search tool that understands everyday conversational questions and uses them to find relevant audiobooks from a catalog of roughly one million titles. Instead of typing keywords, listeners can describe what they're in the mood for — like "an uplifting story for a long road trip" — and Maven surfaces personalized suggestions. It launched in beta in August 2024.
ACX, Audible's creator submission platform, uses automated systems to screen uploaded audio files for technical compliance and to monitor creator accounts for policy violations — including detecting duplicate accounts across Amazon services. Files that don't pass automated checks cannot be submitted.
Audible shares Amazon's review platform and benefits from Amazon's AI systems that automatically detect and block fake or manipulated customer reviews before they appear. Amazon reported blocking more than 200 million suspected fake reviews globally in 2022 using this system.
ACX, Audible's audiobook creator platform, provides a free tool called Audio Lab that automatically checks whether an audio file meets Audible's technical requirements before a narrator or producer submits it. Creators upload their MP3 file and receive instant feedback on eight quality measurements.
Audible uses generative AI to read through customer reviews and automatically produce short descriptive tags (like "heartwarming romance" or "strong female characters") that appear at the top of audiobook pages. Listeners can select multiple tags to narrow their search into very specific interests. Testing began in September 2024.
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Audible is deeply integrated with Amazon's Alexa voice assistant, allowing listeners to control playback, browse titles, and navigate their library entirely by voice — without touching a screen. This works on Echo smart speakers, within the Audible app itself (via a built-in Alexa button), and on Ray-Ban Meta smart glasses.
Audible supports a wide range of Alexa voice commands, including "Alexa, play my book," "Alexa, read faster," "Alexa, next chapter," and "Alexa, what's free on Audible?" Alexa was embedded directly into the Audible iOS app for U.S. users and later expanded to the UK, Germany, and Canada, enabling in-app voice control without requiring a separate Alexa device. The integration uses Alexa's voice recognition and natural language processing to understand and execute commands within the Audible environment specifically. Audible is also available on Ray-Ban Meta smart glasses, where the same voice commands work during hands-free listening.
Audible Captions was a feature announced in July 2019 that would display real-time text captions of audiobooks on screen using AI speech-to-text technology — similar to subtitles for audio. It was blocked by a copyright lawsuit filed by seven major book publishers before it could fully launch, and was discontinued following a settlement in January 2020.
Audible Captions used Alexa's speech recognition technology to display approximately three words at a time on screen as audiobooks played, with Audible acknowledging an error rate of up to 6%. In August 2019, seven major publishers — including all of the "Big Five" (Penguin Random House, HarperCollins, Hachette, Macmillan, and Simon & Schuster) along with Scholastic and Chronicle Books — filed suit in U.S. federal court, alleging the feature created unauthorized derivative works from copyrighted text. The Authors Guild expressed outrage in solidarity. Audible agreed to delay the planned September 2019 rollout. Following a January 2020 settlement, the feature was effectively discontinued and never launched beyond a limited set of public domain titles. This practice is included as a historical record of an Audible AI deployment that was halted due to legal action.
