Beth Israel Lahey Health uses an internally developed AI model that predicts whether a patient is likely to miss a scheduled appointment. The tool is used by BILH's IT department to support scheduling decisions and patient outreach.

Described publicly by BILH's IT team at the 2025 AI and Machine Learning Symposium, the model predicts no-show likelihood based on appointment data. BILH has stated that the intended use of this prediction is to trigger patient reminders and address barriers to attendance rather than to overbook slots, with an explicit focus on reducing healthcare disparities. The full technical scope, input features, and deployment scale are not publicly detailed beyond this disclosure.