Beth Israel Lahey Health deployed Heidi, an ambient AI scribe tool, system-wide to all of its more than 6,000 physicians across 14 hospitals and 175 primary care practices. The rollout followed a six-month pilot with 1,000 providers that showed strong satisfaction and time savings.

Heidi listens to patient-clinician conversations in real time and automatically generates clinical notes, capturing medical terminology and producing structured documentation for the electronic health record. During the pilot, clinicians saved roughly 70 minutes per day on average, and 89% reported satisfaction with note quality. BILH announced the full system-wide expansion in April 2026 after the pilot results.