Productivity AutomationVerified
Reviewed and published by trentmaziarz, July 11, 2026. Discovered and drafted by our automated research pipeline.
Blue Cross Blue Shield of Massachusetts uses an intelligent automation program to automate internal business workflows, with the stated goal of freeing up employees' time for more complex work. The company maintains a dedicated Intelligent Automation team and has posted roles for engineers with robotic process automation expertise.
Details
The company's careers site and a YouTube video produced by Blue Cross describe an intelligent automation program that applies automation tools — including robotic process automation (RPA) — to internal business processes. The company has an Intelligent Automation team responsible for developing, testing, and maintaining automated workflow solutions. Specific workflows automated by this program are not named in available public sources.
Products affected
Internal intelligent automation platform
Sources & Evidence
Company Disclosure
Other practices by Blue Cross Blue Shield of Massachusetts
Data AnalysisDuring the COVID-19 pandemic, Blue Cross Blue Shield of Massachusetts used an AI algorithm to identify which of its members were at the highest risk of developing serious health conditions if infected with COVID-19, then routed those members to a team of nurse case managers for direct outreach and support.ProductivityBlue Cross Blue Shield of Massachusetts tested an AI system called FastPass that automatically processed prior authorization requests for medical procedures, reducing approval times from an average of nine days to less than one day. The pilot ran at New England Baptist Hospital in 2022 in partnership with AI company Olive.Data AnalysisBlue Cross Blue Shield of Massachusetts uses an internal process of conducting 'equity audits' on all its AI-driven programs to check whether those models produce fair outcomes across its nearly 3 million members regardless of race or ethnicity. This practice is described by the company as an ongoing governance activity.
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