ElevenLabs offers a Conversational AI platform, launched in November 2024 and updated to version 2.0 in June 2025, that allows businesses and developers to build and deploy interactive AI voice agents for customer service, sales, scheduling, and other workflows. The platform powers over three million voice agents deployed globally.

The platform allows developers to configure AI agents with a knowledge base (documents, FAQs, or connected data sources), a choice of large language model (including GPT-4, Claude, or Gemini), and an ElevenLabs voice. Agents handle live voice or text conversations, support automatic language detection across 70+ languages, and can execute real-world actions via integrations with CRMs, telephony systems, and other tools. Conversational AI 2.0 added natural turn-taking, Retrieval-Augmented Generation (RAG), multimodal support (voice and text), and batch outbound calling. The platform includes built-in safety features such as real-time message-level moderation.