Customer ServiceVerified
Reviewed and published by trentmaziarz, April 22, 2026. Discovered and drafted by our automated research pipeline.
ElevenLabs offers a Conversational AI platform, launched in November 2024 and updated to version 2.0 in June 2025, that allows businesses and developers to build and deploy interactive AI voice agents for customer service, sales, scheduling, and other workflows. The platform powers over three million voice agents deployed globally.
Details
The platform allows developers to configure AI agents with a knowledge base (documents, FAQs, or connected data sources), a choice of large language model (including GPT-4, Claude, or Gemini), and an ElevenLabs voice. Agents handle live voice or text conversations, support automatic language detection across 70+ languages, and can execute real-world actions via integrations with CRMs, telephony systems, and other tools. Conversational AI 2.0 added natural turn-taking, Retrieval-Augmented Generation (RAG), multimodal support (voice and text), and batch outbound calling. The platform includes built-in safety features such as real-time message-level moderation.
Products affected
ElevenLabs Conversational AIElevenAgentsElevenLabs API
Sources & Evidence
Company Disclosure
Cite this record
Trace Foundation. (2026). ElevenLabs: ElevenLabs offers a Conversational AI platform, launched in November 2024 and updated to version 2.0 in June 2025, that allows businesses and developers to build and deploy interactive AI voice agents for customer service, sales, scheduling, and other workflows. The platform powers over three million voice agents deployed globally (data as of 2026-04-22) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/277e053a-7b5b-40e1-8b38-d47a0e721a83. Accessed September 11, 2026.
- Stable link
- https://www.aitrace.org/r/practice/277e053a-7b5b-40e1-8b38-d47a0e721a83
- Data as of
- April 22, 2026
- Last verified
- August 4, 2026
Other practices by ElevenLabs
Creative GenElevenLabs offers Voice Design, a tool launched in February 2023 that generates entirely new AI voices from a text description, allowing users to create a voice that has no real-world equivalent without uploading any audio recordings. The tool is available to all registered users, including those on the free tier, and produces three unique voice options per prompt for preview and selection.Creative GenElevenLabs offers a text-to-sound-effects generator that produces custom sound effects, soundscapes, and ambient audio from natural language text prompts. The tool was first released in May 2024, with a second-generation model (SFX V2) launched in September 2025.Creative GenElevenLabs offers an AI text-to-speech platform that converts written text into natural-sounding spoken audio across 70+ languages using deep learning voice models. Users can generate speech using pre-built voices, cloned voices, or custom-designed voices via a web platform or API.
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