Productivity AutomationVerified

Flywire uses AI-assisted tooling internally to help its software development teams write code faster, automate routine engineering tasks, and improve code quality. This practice is part of Flywire's broader 'AI-first mindset' described by its Chief Product Officer.

Details

As stated by Flywire's Chief Product Officer in a March 2026 interview with the PCI Security Standards Council, Flywire's development teams use AI-assisted tooling to accelerate software development, automate routine tasks, and improve code quality. The company has also begun using AI in support and operational processes to help triage issues faster and surface insights from large volumes of operational data. Specific tooling details were not disclosed in publicly available sources.

Products affected

Flywire internal engineering workflows

Sources & Evidence

Company Disclosure

The AI Exchange: Innovators in Payment Security Featuring Flywire

PCI Security Standards Council·Mar 2026

https://blog.pcisecuritystandards.org/the-ai-exchange-innovators-in-payment-security-featuring-flywire

Other practices by Flywire

Data AnalysisFlywire offers a cash collection forecasting feature within Invoiced by Flywire that uses AI to analyze invoice data, autopay records, and transaction histories to project future cash flow with weighted probability models. Finance teams use these predictions to anticipate when payments will arrive and which accounts need attention.ProductivityFlywire offers Smart Chasing, an AI system within Invoiced by Flywire that automatically selects the optimal channel, message, and timing for following up with overdue accounts based on each customer's payment history. The platform also uses generative AI to compose personalized collection messages referencing specific invoices and customer context.Customer SvcFlywire deployed a suite of AI-powered customer support tools including a payment-inquiry chatbot, a phone voice bot, and an email intent detection system to handle routine questions from payers and clients. These tools are operated by Flywire's Client and Payment Experience team.

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