Productivity AutomationVerified
Reviewed and published by trentmaziarz, July 9, 2026. Discovered and drafted by our automated research pipeline.
Flywire offers Smart Chasing, an AI system within Invoiced by Flywire that automatically selects the optimal channel, message, and timing for following up with overdue accounts based on each customer's payment history. The platform also uses generative AI to compose personalized collection messages referencing specific invoices and customer context.
Details
Smart Chasing analyzes customer-level payment behavior and adjusts collection outreach cadences in real time, selecting among email, letter, phone, and SMS channels. High-risk accounts escalate to human collectors; accounts with clean payment histories process automatically. Separately, a generative AI feature composes personalized dunning messages tailored to specific invoices and relationship context rather than sending generic templates. Both features are part of Invoiced by Flywire, which was acquired by Flywire in August 2024.
Products affected
Invoiced by Flywire
Sources & Evidence
Cite this record
Trace Foundation. (2026). Flywire: Flywire offers Smart Chasing, an AI system within Invoiced by Flywire that automatically selects the optimal channel, message, and timing for following up with overdue accounts based on each customer's payment history. The platform also uses generative AI to compose personalized collection messages referencing specific invoices and customer context (data as of 2026-07-09) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/aa1072bd-24c1-4bd8-8c84-97ae07fe5196. Accessed October 7, 2026.
- Stable link
- https://www.aitrace.org/r/practice/aa1072bd-24c1-4bd8-8c84-97ae07fe5196
- Data as of
- July 9, 2026
- Last verified
- Not recorded
Other practices by Flywire
Data AnalysisFlywire offers a cash collection forecasting feature within Invoiced by Flywire that uses AI to analyze invoice data, autopay records, and transaction histories to project future cash flow with weighted probability models. Finance teams use these predictions to anticipate when payments will arrive and which accounts need attention.ProductivityFlywire uses AI-assisted tooling internally to help its software development teams write code faster, automate routine engineering tasks, and improve code quality. This practice is part of Flywire's broader 'AI-first mindset' described by its Chief Product Officer.Customer SvcFlywire deployed a suite of AI-powered customer support tools including a payment-inquiry chatbot, a phone voice bot, and an email intent detection system to handle routine questions from payers and clients. These tools are operated by Flywire's Client and Payment Experience team.
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