Flywire deployed a suite of AI-powered customer support tools including a payment-inquiry chatbot, a phone voice bot, and an email intent detection system to handle routine questions from payers and clients. These tools are operated by Flywire's Client and Payment Experience team.

As described in a June 2025 internal AI fireside chat recap on Flywire's careers blog, the Client and Payment Experience (CPE) team uses three AI tools: a chatbot configured to support payers and clients with payment-related inquiries within Flywire products; a voice bot configured to support the customer support phone line by gathering a caller's intent to quickly answer inquiries; and an intent detection tool that picks up the intent of incoming emails and provides autoresponses and autoresolutions. Flywire's stated goal for using these tools is to 'handle routine questions' so staff can spend more time on nuanced support.