Flywire offers healthcare provider clients an AI-driven chatbot that supports patients 24/7 with billing questions, balance inquiries, and payment plan setup. The chatbot uses machine learning to improve its responses over time based on patient interactions.

Flywire's conversational chat technology answers billing-related questions, enables patients to inquire about balances, set up payment plans, and qualify for financial assistance. The machine learning capability allows the system to learn from interactions and respond more effectively over time. A case study on Flywire's website describes a large multi-specialty physician group with 20,000+ physicians using the chatbot, reporting that over 90% of inbound billing inquiries were handled by the chatbot, with 20% of activity occurring after hours.