AI Usage at a Glance
Jan 1, 2024
Data AnalysisPractice documented: Gartner offers its paying clients an interactive tool called AI Use Case Insights, which uses AI to help business and technology leaders search, evaluate, and prioritize over 500 documented AI use cases and 380 real-world case studies tailored to specific industries and business functions. The tool is accessible through the Gartner client platform.
Practice DocumentedView practice →Jan 1, 2025
Customer SvcPractice documented: Gartner offers AskGartner, an AI-powered tool that allows its paying clients to ask business and technology questions in natural language and receive instant, sourced answers drawn exclusively from Gartner's proprietary research library. The tool was rolled out in phases beginning in mid-2025 and was available to a growing number of Gartner clients by late 2025.
Practice DocumentedView practice →Jan 1, 2025
ProductivityPractice documented: Gartner integrated AI capabilities into its core client platform to deliver personalized search results, role-based and industry-tailored content recommendations, and faster access to research insights for its paying clients. These features are available to Gartner clients who log into the Gartner platform.
Practice DocumentedView practice →Jun 11, 2025
Data AnalysisNew evidence: Tool: AI Use Case Insights Platform
Evidence AddedView practice →Aug 5, 2025
Customer SvcNew evidence: Gartner Reports Second Quarter 2025 Financial Results
Evidence AddedView practice →Oct 8, 2025
Data AnalysisNew evidence: Gartner Says the Most Valuable AI Use Cases for Customer Service and Support Fall into Four Areas
Evidence AddedView practice →Gartner offers AskGartner, an AI-powered tool that allows its paying clients to ask business and technology questions in natural language and receive instant, sourced answers drawn exclusively from Gartner's proprietary research library. The tool was rolled out in phases beginning in mid-2025 and was available to a growing number of Gartner clients by late 2025.
AskGartner uses large language models (LLMs) trained on Gartner's proprietary insights — not publicly available internet content — to break down user questions by topic and intent, then deliver structured, actionable answers with citations linking back to original Gartner sources. The tool is integrated into the Gartner client platform and mobile app, supports 27 languages, and also surfaces recommended follow-up questions based on a user's recent activity. Gartner's Q2 2025 earnings report confirmed the phased rollout was underway, with the CEO describing it as providing 'faster access to trusted, proprietary Gartner business and technology insights.'
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Gartner integrated AI capabilities into its core client platform to deliver personalized search results, role-based and industry-tailored content recommendations, and faster access to research insights for its paying clients. These features are available to Gartner clients who log into the Gartner platform.
The Gartner client platform uses AI to personalize research content delivery based on a client's role, function, and industry. When logged in, clients receive personalized search results rather than generic results, and tools like AskGartner surface role-specific tailored outputs. Gartner's official product pages and press releases confirm the platform offers AI-driven personalization as part of its standard client experience. The extent to which this personalization is powered by a distinct AI model versus general platform logic is not fully detailed in available public sources.
Gartner offers its paying clients an interactive tool called AI Use Case Insights, which uses AI to help business and technology leaders search, evaluate, and prioritize over 500 documented AI use cases and 380 real-world case studies tailored to specific industries and business functions. The tool is accessible through the Gartner client platform.
AI Use Case Insights is a proprietary interactive platform that allows Gartner clients to filter and rank AI use cases by industry, business function, and Gartner's assessment of potential business value. Clients can export visualizations and action plans to incorporate into their AI strategy roadmaps. Gartner's press releases and product pages confirm the tool is available to clients at tools.gartner.com/use-case-insights. The tool represents a new capability with no direct human-equivalent prior process at Gartner documented in available sources.