Nuance offers Nuance Mix, an enterprise platform that allows businesses to build and deploy AI-powered virtual assistants and chatbots for customer service across voice, web, mobile, and messaging channels. The platform became generally available in 2020 and serves industries including financial services, telecommunications, healthcare, and retail.

Nuance Mix combines speech recognition, natural language understanding, and machine learning tools into a single platform that enterprises use to create customized virtual assistants. Deployed assistants can handle customer inquiries, execute tasks, and route complex issues to human agents. The virtual assistants can operate on phone IVR systems, smart speakers, and text-based chat channels. Nuance previously offered the Nina virtual assistant platform, which was moved into maintenance mode after the Microsoft acquisition as Mix became the primary platform.