Productivity AutomationVerified

Nuance offers Dragon Medical One, a cloud-hosted AI speech recognition system purpose-built for clinicians that converts spoken medical terminology directly into structured text within electronic health records. The product has been named Best in KLAS for five consecutive years (2021–2025) and integrates with over 200 EHR systems.

Details

Dragon Medical One uses AI and machine learning trained on medical terminology to enable clinicians to dictate directly into EHRs without local profile training. It operates as a cloud service hosted on Microsoft Azure, allowing clinicians to access their profile from any device. It serves as the dictation foundation for the broader Dragon Copilot product. Dragon Medical One is sold on a per-user subscription basis through authorized resellers.

Products affected

Dragon Medical One

Sources & Evidence

Company Disclosure

Dragon Medical One | Microsoft for Healthcare

Nuance / Microsoft for Healthcare·Dec 2024

https://www.nuance.com/en-ie/healthcare/provider-solutions/speech-recognition/dragon-medical-one.html

News Article

Microsoft Adds GPT-4 Generative AI to Nuance's Dragon Medical Voice Assistant

Voicebot.ai·Mar 2023

https://voicebot.ai/2023/03/20/microsoft-adds-gpt-4-generative-ai-to-nuances-dragon-medical-voice-assistant/

Other practices by Nuance Communications

ProductivityNuance offers Dragon Professional, Dragon Legal, and Dragon Law Enforcement — AI-powered speech recognition products that convert spoken words into text in real time, enabling professionals to dictate documents, emails, and forms up to three times faster than typing. These products are currently available and have been commercially offered for many years, with version 16 optimized for Windows 11.ProductivityNuance deployed Dragon Copilot (formerly DAX Copilot), an AI clinical assistant that listens to doctor-patient conversations and automatically drafts clinical notes for physician review, integrating directly into electronic health records such as Epic. The product became generally available in early 2024 and expanded to nurses and radiologists by 2025.Customer SvcNuance offers Nuance Mix, an enterprise platform that allows businesses to build and deploy AI-powered virtual assistants and chatbots for customer service across voice, web, mobile, and messaging channels. The platform became generally available in 2020 and serves industries including financial services, telecommunications, healthcare, and retail.

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