UMass Memorial Health uses ambient documentation technology that automatically generates draft clinical notes from conversations during patient appointments, which physicians review before adding to the medical record.

The system listens to patient-clinician conversations during visits and uses AI to produce a draft clinical note, which the clinician then reviews and edits before it becomes part of the official medical record. UMass Memorial's CEO has cited this as one of the health system's most successful AI deployments, noting it has improved physician satisfaction. The specific vendor was not named in available sources. Staff members confirm that the physician remains responsible for reviewing the AI-generated notes for accuracy.