EOTSS deployed a ChatGPT-powered AI assistant for Massachusetts state employees, making it available to nearly 40,000 workers across the executive branch through a phased rollout beginning in February 2026. The state says this makes Massachusetts the first state to adopt the tool enterprise-wide.

Following a competitive procurement process, EOTSS contracted with OpenAI (via vendor Carahsoft Technology Corporation) to provide a ChatGPT-based assistant to state employees. The rollout began with EOTSS staff and is expanding to other secretariats and agencies over subsequent months. The tool operates within a secure, walled-off environment where employee inputs are not used to train public AI models. Employees are directed to use it for tasks such as drafting documents, summarizing reports, and researching work-related topics. Use is voluntary and governed by terms and conditions set by the EOTSS Privacy Office. The state is also offering optional training programs to help employees use the tool responsibly.