Recommendation SystemVerified
Reviewed and published by trentmaziarz, July 11, 2026. Discovered and drafted by our automated research pipeline.
Toast offers a Menu Upsells feature, enhanced with AI-driven recommendations, that prompts restaurant servers—via handheld devices, POS terminals, and kiosks—to suggest specific add-ons or upgrades to a guest's order at the point of purchase. The recommendations are based on the restaurant's sales data and menu pairings identified by Toast IQ.
Details
First introduced in beta as part of the ToastIQ launch in May 2025 and expanded with AI-driven recommendations in the Spring 2026 release, Menu Upsells surfaces high-margin item suggestions and add-on recommendations across server handhelds, POS terminals, kiosks, and guest-facing displays. The system receives order data as input and outputs a specific suggested upsell item or pairing at the moment a server is taking or reviewing an order. According to Toast's Spring 2026 release, transactions involving Menu Upsells are on average over 35% higher for full-service and quick-service restaurants compared to control groups.
Products affected
Toast IQToast Menu UpsellsToast Go handheldsToast Kiosk
Sources & Evidence
Company Disclosure
Cite this record
Trace Foundation. (2026). Toast: Toast offers a Menu Upsells feature, enhanced with AI-driven recommendations, that prompts restaurant servers—via handheld devices, POS terminals, and kiosks—to suggest specific add-ons or upgrades to a guest's order at the point of purchase. The recommendations are based on the restaurant's sales data and menu pairings identified by Toast IQ (data as of 2026-07-11) [Data set record]. AI Trace. https://www.aitrace.org/r/practice/916cc5f0-1345-4191-848b-232e59912310. Accessed October 10, 2026.
- Stable link
- https://www.aitrace.org/r/practice/916cc5f0-1345-4191-848b-232e59912310
- Data as of
- July 11, 2026
- Last verified
- Not recorded
Other practices by Toast
Data AnalysisToast offers a Benchmarking tool that uses aggregated, anonymized data from across its restaurant network to let individual operators compare their own sales, labor costs, menu performance, and table metrics against peer restaurants in their local area. An AI-based classification system categorizes menu items to make these comparisons possible.ProductivityToast deployed Toast IQ, a conversational AI assistant built into its platform that lets restaurant operators ask questions in plain language and take direct actions—like updating menus, editing staff shifts, and adjusting inventory—without switching between tools. The system draws on real-time and historical transaction data from across Toast's restaurant network to surface proactive recommendations and execute tasks on command.Customer SvcToast deployed an AI-powered support tool inside the Toast Now mobile app that lets restaurant operators ask support questions by text and receive fast, accurate answers without calling or waiting for a human agent.
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