Paramount deployed an internal AI bot that connects employee knowledge bases to company workflows, automatically routes unresolved questions to the right support team, and reduced the number of internal support tickets. As of December 2025, Paramount operates approximately 40 different AI tools across its business users.

Paramount EVP and CIO Lakshman Nathan described the internal AI bot at the AI Summit in New York in December 2025. The bot pulls from disparate employee knowledge bases and connects them to key internal systems; when it cannot resolve a question, it automatically creates a support ticket and routes it to the correct team. Nathan reported that the tool reduced support tickets with a low initial investment. The company first established a vendor management framework to ensure all AI tools met its security and governance standards before wider deployment.