Webex

Cisco offers the Webex AI Agent, a generally available product that handles customer inquiries autonomously across voice and digital channels around the clock, without requiring a human contact center agent to be involved for routine issues. It became generally available for cloud customers on March 31, 2025.

The Webex AI Agent receives customer voice or text input and produces natural-language responses that can also trigger actions in connected back-office systems to resolve issues end-to-end. Cisco's official newsroom describes it as a 24/7 self-service solution with 'natural, human-like interactions' that is distinct from older, scripted chatbots. An associated tool called AI Agent Studio allows contact center administrators to build and deploy custom AI agents in minutes. Cisco has reported that early adopters saw a 31% reduction in self-service operational costs, and one customer (CarShield) reported that 66% of calls were resolved without human intervention using the AI agent.

Cisco offers an AI-generated video feature in Vidcast — a Webex product — that allows enterprise users to upload a PDF or PowerPoint file and automatically generate a narrated video with a script and voice-over in the language and tone of their choice.

The AI-generated Vidcast feature takes document files (PDF or PPT) as input and produces a complete narrated video, including a generated script read aloud by a selectable male or female AI voice. Users can choose the narrator language and edit the generated script before finalizing. This is described as an Enterprise-tier feature within the Webex Vidcast product. Cisco first announced this capability at its WebexOne event in October 2024, describing it as 'a major time-saver' and noting it enables users to 'create a professional and engaging video with a complete talk track' from static slides.

Cisco offers an AI Assistant for Webex that automatically generates real-time transcriptions, meeting summaries, action items, and catch-up recaps for participants who join late — without requiring a meeting recording. The feature is available to Webex Suite customers and is off by default, requiring a host or administrator to enable it.

The Cisco AI Assistant for Webex uses generative AI to take spoken audio from meetings as input and produce structured text outputs: live transcriptions, post-meeting summaries with chapters and action items, and on-demand answers to questions about what was discussed. According to Cisco's official support documentation, the AI assistant supports 15 spoken languages natively (with a real-time translation license expanding to 120+), and summaries can be shared into third-party apps like Outlook, Microsoft Teams, and Slack. Cisco states that AI-generated transcripts and summaries 'have replaced the time-consuming task of manual note taking' for Webex users.