Liberty Mutual officially discloses to US consumers that it uses AI in five categories of its operations: underwriting and pricing, claims processing, fraud detection, marketing and distribution, and risk assessment and mitigation. The notice is published on the company's official website.

Liberty Mutual's Notice of Use of Artificial Intelligence for US Consumers, published on the company's official group website, discloses that the company may use AI to help inform underwriting decisions and set prices, streamline claims handling and assessment, identify potentially fraudulent activities, determine how it promotes and delivers products to customers, and predict and manage risks. The notice also states that AI is used internally to generate drafts, translate text, summarize and analyze documents, and perform other business tasks. The notice clarifies that 'decisions at Liberty Mutual are made by people' and AI assists those decisions rather than making them autonomously.